Contact Us

customerservice@rabbitandfriends.com

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Click for our Complete Wine Accessories store. (Get a 10% discount when you follow the link and place an order at WineRacksPlansandMore.com.)

Please download, and utilize the Rabbit & Houdini Instructions if you have a problem. Most problems are solve by carefully following these instructions.

Refunds of non-defective merchandise within 60 days are accepted for any reason, and are credited at full cost is they are in the original packaging in re salable condition. Original shipping will not be refunded, and you are responsible for return shipping.

If the item is not in a resalable condition, only 50% of the product value will be refunded.

If the product is defective, Metrokane's 10-Year Warranty on Rabbits provides a remedy, and Metrokane can be contacted at (212) 759-6262. Please review the warranty included with your product, or contact us if there is any problem.